BSC Blog

Speed of Service customer experience at drive thru BSC BLOG

Drive-Thru Restaurant Speed of Service: A Key Metric of Profit

Drive-thru speed of service is a critical factor in the restaurant industry’s competitive landscape, significantly impacting profitability and customer satisfaction. The 2023 QSR Drive-Thru Report, along with additional insights from the 2023 Benchmark Data for Drive-thru Restaurants by Intouch Insight, provides compelling evidence on how

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PROFIT IN A TO-GO CUP

Drive-thru Drink Trends for QSR and Fast-Food Restaurants

Add Profit to Your Menu with Flavored Hot and Iced Drinks Drive-thru drink trends have taken center stage for QSR and fast-food restaurants. Franchise drive-thrus like Dunkin’ and McDonald’s have seen remarkable success by diversifying their beverage menus. Dunkin’ has attracted a loyal customer base

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BSC Blog Image May 2024

6 Effective Restaurant Customer Retention Tactics 

Customer retention is a key determinant in restaurant success. From savoring mouthwatering barbecue in Austin to relishing a juicy burger at a drive-thru in Houston or a Tex-Mex delight in San Antonio, diners seek not just a meal but an immersive journey that resonates with

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Panasonic & HME Drive-Thru Communications Systems

For restaurant owners grappling with aging, unreliable drive-thru communications systems that seem to be in a perpetual state of repair, upgrading to state-of-the-art solutions like Panasonic or HME Drive-Thru communication systems is a game-changer. Imagine bidding farewell to frustrating order inaccuracies, garbled sound, and sluggish

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Supercharging Drive-Thrus: The AI Revolution in Restaurant Industry

Supercharging Drive-Thrus: The AI Revolution in the Restaurant Industry

Artificial Intelligence (AI) continues to shape our world in countless ways, influencing sectors as diverse as healthcare, finance, and retail. However, an often-overlooked area of impact is the restaurant industry, especially drive-thru operations. This article delves into how AI is dramatically enhancing efficiency, speed, and customer experience at drive-thrus, revolutionizing the quick-service restaurant (QSR) landscape.

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Drivethru technology BSC blog

Drive-thru Technology Expanding in 2023 and Beyond

Drive-thru technology is rapidly expanding in the restaurant industry, and Texas QSRs are no exception. These technologies transform how customers interact with the restaurant staff, ultimately enhancing their overall experience.  Getting the food to a customer’s liking is just the starting point of the process

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